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Ride with total peace of mind

Cowboy Warranty

Ride with total peace of mind from the start, knowing your Cowboy bike is protected by a 2-year warranty.

For full information, please check our terms and conditions.

What's
included

  1. Guarantee against defects in workmanship and materials
  2. Spare parts for necessary repairs
  3. Labour by a Cowboy expert for mechanical or electronic repairs

Peace of Mind

Ride with the confidence that comes from knowing your bike's performance is protected from unexpected mechanical or electronic issues.

Trained specialists

Rely on experts who know your Cowboy bike inside out, ensuring it stays in perfect condition with our unique Cowboy-approved service.

Longer life

Invest in the longevity of your bike, securing its performance and value for years to come.

FAQ

What is included in the Cowboy Warranty?

The Cowboy Warranty covers all original bike components against defects in workmanship and materials, ensuring they match the product description in the user manual or advertisements. This includes coverage for issues that affect the bike's performance or safety due to manufacturing defects, providing riders with assurance and support for their purchase.

Are spare parts covered under the Cowboy Warranty?

Yes, the warranty provides comprehensive coverage for spare parts necessary for mechanical or electronic repairs, keeping your ride in top condition.

What is not covered under the Cowboy Warranty?

The warranty does not cover wear and tear after six months and the following:

  • Damage from accidents or vandalism
  • Defects from unauthorized modifications (Illegal parameters)
  • Defects from neglect of battery maintenance
  • Tire punctures
  • Frame scratches
  • Brake wear
  • Incorrect assembly/installation by the user

For full information, please check our terms and conditions.

In what countries is the Cowboy Warranty Extension available?

The Cowboy Warranty Extension is available in France, the Netherlands, Belgium, Germany, and the United Kingdom.

How do I make a warranty claim?

Claims should be directed to Cowboy. All repairs need Cowboy's execution or approval to be covered under warranty, excluding transport costs for on-site repairs.

Does the warranty apply internationally?

Warranty obligations are limited to Cowboy shipping countries. Using the bike outside these designated countries may void the warranty.

What happens if I use unauthorized modifications on my Cowboy bike?

Using unauthorized modifications or third-party apps to alter your bike's performance, such as increasing the electric assistance beyond the EU's legal limit of 25 km/h, voids the warranty for the motor, torque sensor, battery, and controller. These alterations compromise the bike's integrity and safety standards.

How should I handle warranty claims and repairs for my Cowboy bike?

For any warranty claims or necessary repairs, please contact Cowboy directly. All repairs must be authorized or conducted by Cowboy to ensure coverage under your warranty. While replacement parts and repair labor costs are covered, any transportation expenses for on-site repairs or travel to and from a service point will be the responsibility of the bike owner.

Does the warranty stay valid if I sell my Cowboy bike to someone else?

Yes, the warranty is transferable and remains valid even if the bike changes ownership, ensuring the bike maintains its quality and reliability for the new owner.

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