My cowboy 3 was delivered within 3 days of purchase. (Which is fast for a bike.)
I have it now for a month and it's a pleasure to drive. The handling of the bike and the response of de motor is very good. I have small problem with the connection between the battery and the bike. I chatted with customer service via the app. They were very helpfull and fast with answering.
Next week there will be a mobile service partner to install a new part on the bike. (Fingers crossed)
The cowboy 3 rides very good (but can be on the firm side), the range is more than enough for me, customer service is very helpfull and with some extra's you can make the bike fully yours.